Customer Service Frequently Asked Questions

Q:  What is a lease/rental agreement?
A:  Lease/rental agreement is a contractual, pre-determined schedule of payments with optional ownership. Unless you are provided with a written purchase option, you will be offered an opportunity to purchase the equipment for what is known as Fair Market Value.

Q:  How do I exercise my Purchase Option?
A:  The first step is to identify your purchase option date on your contract. Second, notify us of your intent to exercise your early purchase option (no earlier than 60 days before the purchase option date). Finally, you will receive an invoice for the Purchase Option amount. Payment of the Purchase Option must be received by the due date.

Q:  Is the agreement cancelable?
A:  The agreement is a non-cancelable contract. If you wish to cancel the agreement during the course of the term, you may request for a buyout.

Q:  How do I request for a "buyout"?
A:  You may request for a buyout by contacting Customer Service via phone 866.986.6738 / 604.646.2247, fax 866.687.7091 / 604.687.7091 or email at client.service@irwincf.com.

Q:  How do I change the bank account for my automatic debit?
A:  Simply fax a copy of a void cheque to the attention of Customer Service at 866.687.7091 / 604.687.7091. Please make sure to indicate your lease/rental number(s), contact name, position and phone number. If you do not have access to a fax machine, you may also mail the information to:

Irwin Commercial Finance
Attention: Customer Service
Suite 300, 666 Burrard Street
Vancouver, BC V6C 2X8

Q:  How do I change my billing address?
A:  Send us the new billing information by fax to 866.687.7091 / 604.687.7091 or by email to client.service@irwincf.com. For faxes, please ensure the request is on your company letterhead.

Q:  I wish to transfer my lease/rental agreement. Is this possible and how do I proceed?
A:  Please fax us a written request at 866.687.7091 / 604.687.7091. We will respond within 24 hours after a review of the request.

Q:  I am doing my year-end and I require some information regarding my lease/rental agreement. How do I proceed?
A:  Please fax us your request at 866.687.7091 / 604.687.7091. We will respond within 24 hours with an audit letter.

Q:  I am PST exempt. How do I inform you?
A:  Please submit a certificate of exemption to fax number 866.687.7091 / 604.687.7091.

Q:  Does the equipment financed by Irwin Commercial Finance require insurance coverage?
A:  Yes. It is your responsibility to make sure the equipment is sufficiently covered by property and/or liability insurance. If proof of insurance is not provided, we can provide coverage for an additional fee to your lease/rental payment.